Frequently Asked Questions

📦 Orders & Shipping

How long does delivery take?

UK orders are dispatched within 1 working day and typically arrive in 2-3 working days via Royal Mail Tracked 48. For urgent orders, we offer Next Day Delivery at checkout.

Is shipping really free?

Yes! Free standard UK delivery on all orders over £30. Orders under £30 have a flat shipping fee of £3.99.

Do you ship internationally?

Currently we ship to UK only. International shipping coming soon!

Can I track my order?

Absolutely. You'll receive a tracking link via email as soon as your order is dispatched.

💚 Returns & Refunds

What's your return policy?

We offer a 60-day money-back guarantee. If you or your pet aren't 100% satisfied, return the unused portion for a full refund — no questions asked.

How do I return an item?

Email us at hello@purevers.com with your order number. We'll send you a free return label and process your refund within 5 working days of receiving the return.

Are returns free?

Yes, we cover return shipping costs for faulty or damaged items.

🐾 Products

Are your products vet-approved?

Yes, every product we sell has been reviewed by qualified veterinarians and meets UK safety standards. We work directly with reputable suppliers and manufacturers.

Are your flea treatments genuine?

Absolutely. We source authentic UK stock directly from authorized distributors. Every Frontline Plus pipette comes with batch numbers and authenticity verification.

My dog has allergies — are your supplements safe?

Most of our supplements are made with limited, natural ingredients. Always check the full ingredient list on each product page. If unsure, consult your vet before introducing any new supplement.

Do you sell prescription medications?

No, we only sell over-the-counter pet care products. For prescription medications, please consult your veterinarian.

💷 Payments & Discounts

What payment methods do you accept?

We accept Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, and Shop Pay.

How do I use a discount code?

Add items to your cart, proceed to checkout, and enter your code in the 'Discount Code' field before payment.

Can I combine discount codes?

Only one discount code can be used per order. The best discount automatically applies.

🎁 Account & Newsletter

Do I need an account to order?

No, you can checkout as a guest. But creating an account makes future orders faster and gives you order history access.

How do I get my 10% welcome discount?

Sign up to our newsletter at the bottom of any page. We'll email your code WELCOME10 immediately.

📞 Still Have Questions?

Drop us a line at hello@purevers.com or use our contact form. We reply to every message within 24 hours, Monday to Friday.