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Return & Refund Policy
At Purevers, we want you to love your purchase. If something isn’t quite right, we’re here to help. Purevers is a brand operated under Thriftytech.
📦 Eligibility for Returns
You may return items within 14 days of delivery if:
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The item is unworn, unwashed, and in its original packaging
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All original tags are attached
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The item is not marked as final sale or a hygiene-sensitive product (e.g. underwear, shapewear)
🔄 Exchanges
We currently do not offer direct exchanges.
If you need a different size or style, please return your item and place a new order.
💸 Refunds
Once we receive and inspect your returned item:
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Your refund will be issued to your original payment method
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Refunds are processed within 5–7 business days
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Original shipping charges are non-refundable
🚚 Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or incorrect
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We recommend using a tracked shipping service to ensure safe delivery
❌ Non-Returnable Items
We do not accept returns on:
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Worn, used, or damaged items (unless faulty)
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Final sale items
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Hygiene-sensitive products (e.g. underwear, shapewear, or items worn close to the skin)
📬 How to Start a Return
To initiate a return, please contact us at:
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Email: purevers86@gmail.com
Include the following details:
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Your order number
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Item(s) you wish to return
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Reason for return
Our team will respond within 24 hours (Monday to Saturday) with the next steps.
🛡 Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery. We will resolve the issue as quickly as possible at no additional cost to you.
Company Information:
Purevers is operated by Thriftytech
