Shipping & Returns

🚚 UK Shipping

Service	Cost	Delivery Time
Standard Delivery	£3.99 (FREE over £30)	2-3 working days
Express Delivery	£5.99	1-2 working days
Next Day Delivery	£7.99	Next working day (order before 2pm)

All orders dispatched within 1 working day from our UK warehouse.

📦 Tracking Your Order

You'll receive an email with tracking details as soon as your order ships. Track in real-time via Royal Mail Tracked.

💚 Our 60-Day Guarantee

We stand behind every product we sell. If you're not 100% satisfied for any reason within 60 days of receiving your order, we'll refund you completely — no questions asked.

How to Return

1. Email us at hello@purevers.com with your order number
2. We'll send you a free pre-paid return label
3. Drop your return at any Royal Mail post office
4. We'll process your refund within 5 working days of receipt

What Can Be Returned

• ✅ Unopened products in original packaging
• ✅ Opened products that didn't work for your pet
• ✅ Damaged or faulty items (we cover return shipping)
• ❌ Used flea treatments (for hygiene reasons)
• ❌ Products returned after 60 days

📧 Need Help?

Our support team is here Monday-Friday, 9am-5pm UK time. Reach us at hello@purevers.com — we reply within 24 hours.