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I was tired of always having to wipe my dogs paws on rainy/muddy days, and still having dirt tracked through the house. This thing works great and both dogs took to it pretty quickly. I ordered a medium because my dogs have bigger paws. I am not sure of the size difference between the small/medium, but the medium seems to be fine for them and not TOO big. Although, trust me, when you get this thing out of the box you are going to be shocked by the size of it. Also, when filled halfway with water it does have a little weight to it; nothing absurd, just something to keep in mind when deciding between small/medium. If you are on the fence, like I was, I wouldn't hesitate to recommend just buying the large because it gets the job done and is not too cumbersome.
My puppy doesn’t mind when we use it. Does a good job.